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  • How long do repairs take?
    We strive to get devices fixed in 7-10 business days after receiving them. A few things can make this time shorter or longer: how many devices you're sending, how many devices other customers are sending, the time of year, parts availability, and a number of other factors. And don't forget to add in shipping time!
  • Where are you located?
    We are in Chicago, IL, but service hundreds of schools and businesses all over the United states through our full-service mail-in solution. When you request a repair, we send all necessary shipping supplies: box(es), foam padding, protective sleeves, 5-second diagnostic slips, and a pre-paid return shipping label. You simply pack your broken devices, ship them to us, and we handle everything else. When we send your fixed devices back, we include another pre-paid return shipping label. This makes your next round of repairs faster & easier - just use the shipping supplies from the repaired devices we sent back.
  • How much do repairs cost?
    This depends on the type of device and repair needed. That said, we offer one of the best values in the industry. Our years of work developing an overseas & domestic supply chain provides the following benefits: Parts in stock. Multiple suppliers from around the globe help us keep most parts in stock. Quality parts. Our vendors have proven themselves over years; however, if they start struggling, we have alternatives in place. Lower costs. Buying in bulk helps us keep parts' cost low. This translates to a better price for you. That said, we are very transparent in our pricing. Simply find your repair in our system and you'll see the price we charge. Don't see the device you're looking for? Use the orange "Contact Us" button on the bottom to give us a shout.
  • Why should I choose your service?
    We've been in business since 2008 (we're a division of Jet City Device Repair). We've fixed over 300,000 devices. 400+ schools & businesses work with us. More than a decade developing a reliable supply chain. We offer a lifetime guarantee on all parts & workmanship.
  • How much does shipping cost?
    FREE if you send us 3 or more devices. If you send us fewer devices than that, the charge is a flat-rate of $15 (not per device, but for the entire box of devices).
  • How many devices have you fixed?
    We've fixed over 300,000 devices since our first repair in 2007.
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